My AI Doctor™
Start with answers. Finish with a doctor.
My AI Doctor helps you make sense of a symptom or health question any time, day or night. When it's time for real care, it points you straight to OptimalMD's board-certified physicians, pharmacy, and labs.
My AI Doctor provides general health information for educational purposes. It does not diagnose or replace a licensed clinician.
I've had a sore throat and a fever since yesterday. Should I be worried?
A few questions first. Is it hard to swallow or breathe? Any rash or swollen glands?
No trouble breathing. Swallowing hurts and my neck feels swollen.
That combination is worth having a doctor look at today. They can decide whether you need a test or a prescription.
How It Works
Guided first. Clinical when it counts.
Most health questions start at an odd hour with a simple worry. My AI Doctor gives you a calm place to start, then gets you to the right level of care.
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Describe what's going on
Ask in plain English, anytime. My AI Doctor asks follow up questions to understand what you're dealing with.
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Understand your options
Get clear, evidence based information on what may be going on, what to watch for, and what kind of care fits.
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Step into OptimalMD care
When you need a doctor, go straight to urgent care, primary care, specialists, labs, or pharmacy in your network.
Simple. Honest. Transparent.
AI guides. Doctors decide.
We're clear about where the line is. That's what makes the guidance useful and the care safe.
What My AI Doctor does
- Answers health questions 24/7
- Explains symptoms, conditions, and medications in plain English
- Helps you prepare questions for your visit
- Points you to the right OptimalMD service
What your OptimalMD doctor does
- Evaluates you and makes the diagnosis
- Orders labs and diagnostics when needed
- Prescribes medication when appropriate
- Coordinates specialists and follow up care
Where Your Answers Lead
Real care, already in your membership.
Urgent care, primary care, and specialists. No copays. No deductibles.
Plus 4,000+ medications at $15 or less through the OptimalMD pharmacy.
Lab work ordered by your doctor, inside your network.
Member Resources
Where My AI Doctor may send you next.
- Urgent CareSame day help for common illnesses
- Primary CareAn ongoing relationship with a physician
- Medications1,100+ $0 drugs and 4,000+ at $15 or less
- LabsLab testing inside your network
- Medical SpecialistsAccess to specialists when you need them
- Care CoordinationHelp navigating imaging and in person care
- Talk TherapySupport from licensed therapists
- Medication FAQCommon pharmacy questions answered
- Member SupportAccount and access help
Anytime. Anywhere. Always there.
Sign in to your OptimalMD member portal to start with My AI Doctor. Your doctors, pharmacy, and labs are right there when you need them.
OptimalMD empowers everyone to live their healthiest lives, regardless of financial or insurance status.
Contact Us
Phone Support
Toll Free: (855) 378-7700
Email Us
Corporate Office
15002 Lakefair Drive
Suite 103
Richmond, TX 77406
Phone: (855) 378-7700