You will be prompted to enter your billing information in the member portal if a membership fee is due upon registration. You can always update your billing information at any time by going to the “My Profile” page by logging in to the OptimalMD Portal.

Some states require a video connection for telehealth visits. Even where it is not required, we recommend a video connection to help our providers deliver the best possible care. When a provider can see you, she/he can better assess and monitor visual cues.

A valid email address is required to create your account.

Users must have a high-speed Internet connection.

OptimalMD Virtual Care works best with the following browsers: Chrome for computers, androids, and MacBooks; and Safari for iPhone/iPads.

For video consultation, users must have a webcam or video-enabled mobile device. JavaScript and Cookies should remain enabled.

If you are experiencing issues with opening the Clinic and Pharmacy Portal tiles, it is likely due to your browser's pop-up blocker settings. Our system requires pop-ups to open certain portals in new tabs. Here's how you can enable pop-ups on both PC and mobile devices:

For PC (Google Chrome, Mozilla Firefox, Microsoft Edge):

1. Google Chrome:

   a. Click the three dots in the upper right corner of your browser.

   b. Select 'Settings', then 'Privacy and security'.

   c. Click 'Site Settings' and scroll down to 'Pop-ups and redirects'.

   d. Choose the option to 'Allow' pop-ups and redirects or add our site to the list of allowed sites.

2. Mozilla Firefox:

   a. Click the three lines in the upper right corner.

   b. Select 'Preferences', then 'Privacy & Security'.

   c. Scroll to the 'Permissions' section and uncheck 'Block pop-up windows' or add our site to the exceptions list.

3. Microsoft Edge:

   a. Click the three dots in the upper right corner.

   b. Select 'Settings', then 'Cookies and site permissions'.

   c. Click on 'Pop-ups and redirects' and toggle the setting to 'Allowed' or add our site to the allow list.

For Mobile Devices (Google Chrome, Safari):

1. Google Chrome on Android:

   a. Tap the three dots in the upper right corner.

   b. Select 'Settings', then 'Site settings'.

   c. Tap on 'Pop-ups and redirects' and switch it to 'Allowed'.

2. Safari on iOS:

   a. Go to 'Settings' on your device and scroll down to 'Safari'.

   b. Under the 'General' section, toggle off 'Block Pop-ups'.

After adjusting these settings, try accessing the Clinic and Pharmacy Portal tiles again. If you continue to experience issues, please contact our support team for further assistance.