Open a ticket any time from the Support Portal. Describe your issue, include your member email, and attach a screenshot if the problem is visual. A support agent will follow up by email, and you can track every reply from your ticket page.

Prefer the phone? Our Membership Receptionist Desk is available 24 / 7 / 365 at (855) 378-7700.

Every team shares one number: (855) 378-7700. When you call, say which team you need and the receptionist routes you straight there:

• Care Coordination: book appointments, schedule in-person visits, order lab work.
• OptimalRx Pharmacy: new prescriptions, refills, or transferring a script to OptimalMD.
• Telehealth Physician Help Desk: medical advice, symptom questions, follow-up care.
• LabCorp Help Desk: lab orders, results, or your LabCorp account number.
• Mental Health Support: counseling, stress, anxiety, depression, relationships.
• Membership Support: account access, password resets, dependents, cancellation.

Phone support is answered live during listed hours. For tickets submitted through the Support Portal, our team typically responds within one business day, often much sooner. Complex issues that require coordination with pharmacy or a provider may take a little longer, and you will see status updates on your ticket.

Several teams are available around the clock on the same line, (855) 378-7700:

• Telehealth Physician Help Desk: open 24 hours, 7 days a week for medical questions.
• Mental Health Support: 24 / 7 / 365.
• Membership Support Receptionist: 24 / 7 / 365.

For everything else, submit a ticket at the Support Portal and our team will respond the next business day.

Use the "Forgot password" link on the portal login page. Enter the email on your membership and follow the emailed reset link (check your spam folder if it does not appear within a few minutes).

If your account is locked or the reset email never arrives, contact Membership Support at (855) 378-7700 or open a support ticket.

Call 911 or go to your nearest emergency room. OptimalMD support and telehealth services are not for medical emergencies.

For urgent (but non-emergency) questions like colds, minor infections, rashes, or medication questions, call (855) 378-7700 and ask for the Telehealth Physician Help Desk, open 24 hours a day.

Log in to the OptimalMD Portal and open "My Profile". You can update your name, address, phone number, email, and billing information at any time.

Need help finding it? Membership Support can walk you through the steps at (855) 378-7700.

Membership changes are handled by our Membership Support team, available 24 / 7 / 365. Call (855) 378-7700 or open a support ticket and include the member name, date of change, and the action you would like taken (add dependent, remove dependent, or cancel).

Our Video Guides library walks you through common tasks: registering, finding a provider, requesting a refill, booking a visit, and more. It is a good first stop before opening a ticket.

Call (855) 378-7700 and ask for OptimalRx Pharmacy Support (Monday to Thursday 8AM to 8PM EST, Friday 8AM to 7PM EST). Have your member details and the medication name ready so the pharmacist can check the status of your order and reach out to your provider if needed.

First, run through the quick checks below:

• Use Chrome on desktop, Android, or MacBook, or Safari on iPhone and iPad.
• Confirm your webcam, microphone, and browser permissions are enabled.
• Disable pop-up blockers for the OptimalMD portal.
• Check your internet speed, a stable high-speed connection is required.

If it still will not connect, call (855) 378-7700 and ask for the Telehealth Physician Help Desk (open 24 hours). They can reroute your visit or provide a phone consultation.